FREQUENTLY ASKED QUESTIONS (FAQ)

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 FESTIVAL INFO 

 

 Festival Address 

137 N Harbor Drive

Redondo Beach, CA 90277

 Festival Hours 

Friday: 1pm – 10:30pm

Saturday: 11am – 10:30pm

Sunday: 11am – 10:30pm

Artist set times are available here.

View the festival map here.

  • The festival will take place rain or shine.

  • Lineup and set times are subject to change.

  • All attendees are subject to search and upon entry. Further entry protocols here

  • All ages are welcome. Children ages 5 and under are FREE with ticketed adult. Children 6+ must purchase tickets.

 HEALTH, SAFETY, AND SECURITY 
 Safety & Security  

We want every fan to feel safe at the festival. Specific questions regarding safety, security, medical, and any others can be directed to info@thebeachlifefestival.com. If you have an immediate need while on-site, seek out any festival staffer, police, fire, or security personnel.  For the safety of everyone entering the festival, all patrons may be subject to a full and complete search prior to entry. By  purchasing a ticket, you agree to submit to a full body pat-down and magnetometer screening before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process. Screening of children will always take place with the consent of a parent or guardian. Persons that refuse to comply with the search policy may be refused entry into the event.
 

 Health 

The BeachLife Festival team is working in close coordination with local and state authorities and will follow all required COVID-19 health & safety guidelines in place at the time of the festival to offer a safe festival experience.

 

We are excited to announce that we have partnered with our local health services provider, Beach Cities Health District, to ensure proper health protocols are met to give our guests the safest experience possible given the circumstances. Together with BCHD, we will be carefully crafting policies to ensure strict cleanliness and health protocols throughout the festival, including frequent wipe downs and surface cleaning in public areas.  Visit our Health & Safety Protocols for our complete health plan. We will be updating this page frequently. If you have a specific question related to health and safety at the upcoming festival that has not been addressed on our Health & Safety Protocols or our FAQ (this page), please contact us directly at info@thebeachlifefestival.com.

In an effort to keep our guests, staff, vendors, and artists as safe as possible, we have implemented the following policies:

 ENTRY REQUIREMENTS 

At BeachLife 2021, we are requiring all guests entering the festival to either:

  1. Provide proof that they are fully vaccinated against COVID-19;

      OR

   2. Provide proof of a negative COVID-19 PCR test, taken within 72 hours of the day you are attending the festival (3-Day ticket-holders may be tested Thursday, September 9th, or Friday, September 10th for their negative PCR result to be honored on all three festival days). 

We will be checking documentation for every guest upon entry. Please present your vaccination card or negative PCR test result along with a photo ID. A photo result saved to your phone is sufficient.

When you arrive at the Festival, get your COVID Safe wristband from 250 N Harbor Drive (the Gold’s Gym building next to Sonesta hotel).  VIP and Captains can also get their COVID Safe wristband at their specific entrances.  


After you have your COVID Safe wristband, go to your corresponding ticket entrance box office to pick up your ticketing wristband.

  • GA ticket-holders: Enter at the main entrance across the street from 250 N Harbor Drive, near Captain Kidd's.

  • VIP ticket-holders: Enter at the VIP entrance on Portofino Way.

  •  Captains ticket-holders: Enter at the Captains entrance on Harbor Drive. 

If you are vaccinated and have a vax card, you can pick up both your COVID and Ticketing wristbands early. See below for details

 PICKUP OF CREDENTIALS & VACCINATION WRISTBANDS 

EARLY PICKUP:  In order to minimize waiting on the day of the festival, BeachLife will be opening a temporary Box Office at 239 North Harbor Drive, Redondo Beach 90277, in the weeks prior to the festival.  You will be able to pick up your COVID Safe wristband and your Festival wristband with valid ID, proof of vaccination/negative COVID test, and a copy of your digital ticket on your phone.

 

Starting Thursday before the festival and throughout the Festival, our pickup location will change to the Main Box Office, located just behind Captain Kidd's.

 MASK GUIDELINES 

  • Masks are not currently required for outdoor festival spaces, but are strongly recommended, per state guidelines. We advise all guests to wear a mask, for safety.

  • If you have arrived and you are in need of a mask, please notify our gate staff, and we will provide you with a mask.

  • Our staff and vendors will be required to wear masks.

  • We do recommend masks be worn in the following scenarios:

    • If you are not fully vaccinated

    • Waiting in line at the gate entrances

    • In line at a food vendor or waiting area

    • In restroom areas

    • Other scenarios where you might be unable to maintain a distance of at least 3 feet from people outside your household

 CASHLESS TRANSACTIONS 

BeachLife Festival will be cashless — our Food, Beverage, and Merchandise vendors will NOT be accepting cash. Quicker service, safer transactions, and being extra cautious and COVID-safe were all factors that helped us make this decision. For those of you that must use cash, we will have one booth set up at the festival where you can purchase $50 and $100 cards to use at our vendor locations.  

 COVID-19 SAFETY ACKNOWLEDGEMENT 

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. In purchasing a ticket to this event, you acknowledge you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against BeachLife Festival, LLC and their affiliated companies relating to such risks. You expressly agree to comply with all Federal, State, and Local laws, ordinance, regulations, and the rules of the Event Organizers when attending the event.

 TICKETING  

  • Tickets include admission only and do not include guaranteed seating of any kind.

  • Seating is very limited. Be prepared to stand (just dance)!

  • General Admission ticketing has re-entry until 4pm only. VIP & Captain's tickets have unlimited re-entry.

  • Ticket Upgrades are no longer available as we are sold out.

  • Do not buy tickets from an unauthorized secondary reseller or other website, as we cannot guarantee they are real. Only tickets you buy through the BeachLife website, Front Gate Tickets, or safely purchase through our official Lyte ticket exchange can guarantee you entry into the festival.

Refund Policy 

There are no refunds for any reason at any time.

 

 Ticket Upgrades 

For upgrade, please email info@thebeachlifefestival.com with your order number and what ticket you would like to upgrade to.

 COVID Ticket Purchase Refund Policy 

Please read this before buying your ticket! 

 

There will be no ticket refunds if the event is canceled. If the festival does not happen on the stated dates, your ticket will automatically roll over to the next scheduled BeachLife Festival.

 

However, we do offer BeachLife COVID-19 Ticket Insurance for an additional fee.  Having COVID-19 Insurance will allow you to be refunded if you do contract COVID-19 and cannot attend the festival or if COVID causes the festival to be cancelled.  Please see BeachLife COVID Insurance information here.

 Festival Entry & Re-Entry Throughout the Day  
General Admission has re-entry until 4PM daily.

VIP & Captains Pass Holders have unlimited re-entry privileges.

 Ticketing Contact  
For questions associated with our ticketing provider, Front Gate, or for upgrades, please contact support@frontgatetickets.com, or call 888-512-SHOW. For customer service questions about ticket types not answered on the website, please email TICKETS.

For Captain’s Pass or Cabana questions, please contact CAPTAIN'S.

 Wristbands  
Wristbands are non-removable and non-transferable and must not be tampered with in any way. You must wear your wristband at all times at the festival.  Do not cut off or remove the wristband until you leave the festival. 

Once you have your digital pass or printed ticket for 2021, you'll need to pick up two wristbands before you can enter the festival:
 

  1. "COVID Safe" wristband (Vaccination Proof or Negative Test): these checkpoints are located across the street from the main Box Office on the patio of Gold's Gym (250 North Harbor Drive). VIP and Captains can also get their COVID Safe wristband at their specific entrances.

  2. Your "Festival" wristband: these can be picked up at the will call specific to your ticket type:

  • GA wristbands will be at the main Box Office on the south side of the festival.

  • VIP wristbands will be at the North side of the Festival along Portofino Way.

  • Captains wristbands will be at the Captains Entrance on Harbor Drive.

 

If you are vaxxed and you want to save time on the date of the festival, you can pick up your wristbands early at our BeachLife Offices. Please click here for correct dates and times available.

 ADA ACCESSIBILITY  

 

BeachLife Festival is a fully accessible live music festival, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions and/or needs please email info@thebeachlifefestival.com. We will do our best to help you have an awesome experience at BeachLife!
 

Accessible Viewing Areas: There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on the main stage and/or those who have mobility limitations. Visit any of the Information Booths near the festival entrances to gain access to these areas. Note that all viewing areas are available on a first-come, first-served basis and demand may exceed supply of seats. Plan to arrive early for popular acts.

Parking: BeachLife Festival does NOT have control of Redondo Beach-owned parking lots.  Inside of each city-owned parking lot adjacent to the festival grounds, there are a limited amount of ADA Parking spaces available. To park in this lot, please bring your valid disabled persons parking permit, placard, or plate. Please note that it is against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots. All placards will be checked for validity by the Redondo Beach Police Department upon arrival.
 

Pre-Registration for ADA:   If it's pre-festival, please consider pre-registering for an ADA wristband, and save time waiting in lines at the festival!  You will also help us better prepare to ensure proper seating and access to other ADA facilities. To pre-register, please email us at info@thebeachlifefestival.com, with the subject "ADA Pre-Registration" and attach a copy of your state-issued ADA placard or other paperwork with your name on it. We can then send your ADA wristband ahead of time, and it will be that much faster for you to enjoy the festival once you arrive. Please note: ADA deck seating is first-come, first-served and is not guaranteed.

ADA at Festival:  Please make sure to bring proof of disabled certification to the Main Information Booth to get properly registered. Someone there will give you 2 ADA wristbands.

Service Animals: Persons with disabilities and their service dogs or animals that are individually trained to do work or perform tasks for those persons with disabilities are welcome at BeachLife Festival, as are those training service animals. Pets are not allowed and will be turned away. Due to large-scale animal service fraud, and for the protection of all festival patrons, service animals must be screened and registered at the Information Booth immediately upon entry to the site. Please contact us at INFO for protocol regarding service animals.  

 

Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship, is not considered a service animal and will not be allowed into the venue. All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Care of the service animal is the sole responsibility of the owner, including clean up, and any damage caused. Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.

  • Accessible Restrooms will be available throughout the venue and will be located at all restroom banks. Maps will be available in the Information Booth to show these locations.

  • Concessions are fully accessible and located throughout the venue. If assistance is required please confer with a festival staff member.

  • First Aid: We have several First Aid locations that are noted on the festival maps. Professional medical staff can help you with your medical needs at these locations.

In continually striving to make our festival more accessible for everyone, we encourage you to contact us at info@thebeachlifefestival.com for any of your accessibility-related needs. Additionally, if you have any questions about policies or our services please reach out to us.

 PARKING & TRANSPORTATION  

Parking will be tough!  We highly recommend walking, biking, skating or other modes of transportation.

Bike Valet:  BeachLife Festival offers 2 bike valets at the north and south end of the festival.

Taxis, Uber, Lyft:  The official rideshare pickup and dropoff location is at Dive N' Surf (504 N Broadway, Redondo Beach, CA 90277) within walking distance to the festival.

Bus:  Find your route on Moovit.  Or for locals, Beach Cities Transit is currently offering free bus rides.

Redondo Beach Metro – Green Line:  Metro website.

Driving:  Redondo Beach is near major freeways:  405, 107, 213.  1-Pacific Coast Highway (PCH) connects all coastal towns.


Directions from LAX

  • From LAX, follow the Pacific Coast Highway (Highway 1) South.

  • After Anita / 190th St intersection, take a right on Beryl St.

  • Drive 5 blocks and you will see the festival entrance near the intersection of Beryl and Harbor Drive.


Directions from Downtown Los Angeles

  • From downtown Los Angeles, drive on Interstate 110 South.

  • Exit to head west on Interstate 105 toward LAX.

  • When you reach Sepulveda Boulevard, turn south on Highway 1.

  • After Anita / 190th St intersection, take a right on Beryl St.

  • Drive 5 blocks and you will see the festival entrance near the intersection of Beryl and Harbor Drive.


Address to put into Waze, Google Maps or other GPS/Navigator Apps:

137 North Harbor Drive, Redondo Beach, CA 90277

 

Parking:

The City of Redondo Beach maintains several public parking lots at or near the festival grounds, but parking is very limited.  Public lots are first come, first serve, and will fill up early each day. For ADA Parking, please refer to the ADA & Accessibility Section of our site. Captain's Pass holders will have priority, on-site parking included with the purchase of a Captain’s Pass ticket, and can email CAPTAINS for more information.

 

 HOTELS & ACCOMMODATIONS  
 

BeachLife Festival is proud to support all of our local hotels.


Please visit: Redondo Beach Tourism Board to see an extensive list of hotels near the festival.

 

Here are some of our recommendations:

  • Sonesta: Sonesta Redondo Beach & Marina is located across the street from BeachLife Festival.  It features a heated outdoor pool, fully-equipped fitness center, and on-site restaurant. With ample amenities and spacious rooms, it's the perfect oasis in which to end a day of exploring greater Los Angeles. Book Sonesta.

  • Best Western PLUS: For those who are more budget-conscious, Best Western PLUS Redondo Beach offers a great alternative.  Book Best Western Rooms.

  • Terranea Resort: Looking to splurge, and get away from it all?  Terranea Resort and Spa in Palos Verdes offers luxury rooms and villas. Book Terranea Resort.

 SAFE LOCKERS 

BeachLife Festival offers lockers accessible from inside the venue.  Lockers are available to all ticket levels and come with a mobile charger.  Lockers will be located on the north side of the Ruby's building.  To pre-order a locker, visit Entertainment Lockers.

 LOST AND FOUND 

 

Lost and Found will be located inside the festival at the Main Info booth near the entrance to the festival, and also outside the festival at the Customer service window at the Box office.  If you lose something, please head to the Main Info Booth or Box office, or after hours please email info@thebeachlifefestival.com.

 

 

 WHAT CAN I BRING INSIDE THE FESTIVAL? 

  • Baby Strollers (Valet available at Bike Valet)

  • Baby formula/baby food

  • Backpacks – no bigger than 11″ wide x 14″ tall

  • Binoculars

  • CamelBaks (Empty)

  • Cameras (Non-Pro Digital and Film)

  • Chapstick and Lip Balm

  • Dancing Shoes

  • Diaper bags

  • Ear Plugs

  • Eye Drops

  • Fanny Packs and Hip Bags

  • GoPros

  • Gum

  • Hand Sanitizer and Baby Wipes

  • Hats

  • Makeup

  • Mobile Phones and Chargers

  • Prescription Drugs (with proper labeling)

  • Purses and Handbags  (12"×12" handbag or smaller)

  • Smiles!

  • Sunblock (no metal/aerosol cans)

  • Sunglasses

  • Beach Towels (average size)

  • Stadium cushions 12×12 and non-metal 

  • Water Bottles (Empty, Reusable)

 


 WHAT AM I PROHIBITED FROM BRINGING INSIDE THE FESTIVAL?  

  • Oversized Beach Blankets

  • Aerosol Products/Aerosol Cans

  • Air Horns

  • Audio Recording Devices

  • Bags or Backpacks OVER 14" x 11" x 5" (single compartment bags only)

  • Beach Chairs

  • Bicycles, Skates, Scooters, or Skateboards (Bike/Skate Valet Available)

  • Cigarettes

  • Coolers

  • Chains or Chain Wallets

  • Detachable Lens Cameras

  • Drones or Remote Control Aircraft, Cars, Toys, or Remote Control Devices

  • Drugs or Drug Paraphernalia (Including Marijuana or Marijuana Products)

  • Firearms, ammunition, or weapons of any kind (including knives) (duh)

  • Fireworks, Explosives, or Road Flares

  • Flags

  • Flyers, Samples, Giveaways, or Promotional Items

  • Glass

  • Glow Sticks or LED Gloves

  • Guns, Ammunition, or Tasers

  • Hammocks

  • High-Visibility Vests or any clothing that could be considered to imitate Event Staff uniform (for non-event staff), or Emergency Services

  • Hoverboards or Segways

  • Instruments

  • Kites or Sky Lanterns

  • Knives, Weapons, or Sharp Objects

  • Laptops & Tablets

  • Laser Pointers

  • Massagers

  • Outside Food or Beverage

  • Pepper Spray or Mace

  • Pets or Other Animals. NO animals except for service animals assisting an individual with a disability. "Comfort," "therapy," or "emotional support" animals do not meet the definition of a service animal and are not permitted entry to the Event.

  • Tripods

  • Sharpies, Markers, or Paint Pens

  • Steel/Plastic/Wood Wagons

  • Stuffed Animals

  • Tailgating

  • Tents or Sleeping Bags

  • Toy Guns, Water Guns, or Sling Shots

  • Totems, Selfie Sticks, or Tripods

  • Umbrellas

  • Video Cameras (professional)

  • Vapes/E-cigs 

  • Walkie Talkies

Note: This list may be modified at any time to allow prohibited items. At any time, additional items may be prohibited 

 at the discretion of Promoters, law enforcement, or security officials.